Store Policies

Shipping

JayKayBaby is not responsible for any lost or stolen orders once they're handed over to the postal service. To protect your package, shipping insurance and signature delivery is available on request. These options will increase shipping cost.
-Shipping insurance cost is based off the dollar amount of the order and with it USPS covers any lost, stolen or damaged packages while the package is in their possession. This coverage ends when the package is scanned "delivered." Priority mail automatically includes insurance up to $100.
-Signature delivery is a flat fee usually under $4. If you're not home for delivery, a notice will be left and you will sign for your package at the post office. This will decrease the chance of thief significantly.

 DOUBLE CHECK YOUR SHIPPING ADDRESS before placing your order! Any packages returned to me due to an incomplete/undeliverable shipping address will be reshipped at the buyer's expense. Original shipping can not be reused and will not be refunded. It is the buyer's responsibility to give me the correct and complete shipping address.

 All shipping is through USPS. Tracking number is included with every order.

ADDITIONAL INFORMATION FOR INTERNATIONAL BUYERS

International shipping is available for all orders and will include a customs form number. Every international order is subject to import/customs fees and by purchasing from JayKayBaby the buyer is taking reasonability for these additional fees. International orders are often delivered between 7 to 14 days after the first postal scan; please be aware that custom delays can happen and are out of BOTH the seller's and buyer's control.

 I understand EU customers are protected and have 14 days after delivery to message me to return items. Please keep in mind this does not include items that are customized or can't be resold for health/hygienic reasons.

Discreet packaging with every order for fun, worry-free shopping. Pacifiers and bottles are shipped in crush proof 6x4x3 inch boxes, pacifier clips in bubble mailers and clothing in flat mailers. No exterior logo. Ships from Jay Kay. International custom forms are filled out with terms like costume accessory, custom clip, custom clothing, etc.

Returns Policy

Due to the majority of my listings being intimate in nature as well as being made to order to the buyer's taste (buyer chooses color/print/style of two or more parts of each item), I do not accept returns or exchanges on most items. The large variety of customization I offer proves to never match another order exactly to offer these services for each listing. As for intimate items, I can't resell them due to health/hygiene reasons and can not be refunded or exchanged.

 However, I will accept cancellations within 2 days of purchase on orders that have not been shipped. Please keep in mind, my store is mainly made to order products and each product has their own processing time that customers can review before adding the item to their cart. Example: I ask 5 days to make an ordered adult pacifier clip, but it may be finished and ship sooner. You may not demand a refund, if it's past the initial 2 days and before your expected ship by date (the longest processing time in your cart/order). If I can't fulfill your order for whatever reason by your ship by date, I will message you to discuss an exchange or full refund.

 I do occasionally sell premade items such as bibs, pacifier bags and blankets where I do not offer customization to the buyer. Items such as these are available for return/exchange within 14 days after delivery. Items must be in the same condition as they were received and the buyer must message me prior to returning the item(s). Original and return shipping will not be refunded or covered by JayKayBaby and is left to the buyer's expense.

 All sales are final for discounted or clearance items and are not available for return or exchange.

 The following list of products, but not limited to, are intimate in nature and are subject to be non-refundable/non-exchangeable: adult pacifiers, replacement pacifier teats, replacement bottle nipples, bottles, underwear, adult diaper covers, adult training pants/pull ups and adult cloth diapers. Feel free to message me, if you have questions about an item your interested in or have ordered.

 The following list of products, but not limited to, are often customized/made to order and are subject to be non-refundable/non-exchangeable: adult pacifier clips, adult onesies, adult pajamas and other custom made clothing.

 Any items damaged upon delivery, please message me so I can make it right!

Additional information

I reserve the right to recreate any commission I create. Meaning I may remake your exact commission, sell it at conventions, or in my personal store. You must state prior to payment, if you do not want your commission reproduced.